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Agreements

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Service Agreements

Master Service Agreement (MSA)General terms and conditions for all services.

Service Level Agreement (SLA)99.8% uptime commitment and response times.

Data Processing Agreement (DPA)POPIA-compliant data handling terms.

Acceptable Use Policy (AUP)Rules for acceptable use of the network.

Hardware Rental AgreementTerms for rented PABX equipment.

Recurring Debit MandateAuthorisation for monthly recurring payment via PayFast.

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